Crisis Readiness — First-72-Hours Drill

Calm under disruptive conditions

• Practise the first hours:  who speaks first, what we confirm, when we update.
• First-6-Hours playbook: roles, language, timing and a simple update schedule.
• Message trees: public safety & misinformation; policy/economic measures & service continuity rumours (e.g., payments, connectivity, energy).
• Source-of-Truth (SoT): web template + holding lines you can publish in minutes.
• 2-hour simulation: timed scenarios followed by a quick review to capture fixes.
• Metrics: time to first statement, human-weighted rumour half-life, message consistency.
  
• Within your guardrails: governance/legal/disclosure; no sensitive data required.